Customer service...
 

I know that everyone here has probally called customer service for some company.  I am just wondering what qualities everyone looks for in a customer service/tech support place?

Thanks in advanced for your input.

keefe

Re: Customer service...
 

intelligence is a bonus ;)

Re: Customer service...
 

knowing what the hell they're talking about can help out too.

Re: Customer service...
 

Great, any other input would be greatyl appreciated!

keefe

Re: Customer service...
 

Just knowing what the hell they are talking about and IREALLY REALLY REALLY being friendly.

Re: Customer service...
 

know that the know nuthing and beeing incompetent, show them what the deserve (yo admins, please delete ths smiley if you think it´s harassing or obsessing or somewhat else somebody)

Re: Customer service...
 

One thing I have learned in being in tech support is to sympathize with the customer.  Our service model is, "We are there for them and not the other way around." ...despite how idiotic they may seem.  Another important thing is to know your limits.  If you can't give them a viable solution or reliable information, be honest with the customer and tell them you will refer to someone that CAN give the correct answer.  Don't feed them B.S..

Re: Customer service...
 

It's not just that they know what they are doing, but even if or when they don't they own up to it and have the resources available to get you where you need to be.

I have yet to meet a tech that "KNOWS EVERYTHING" but if you're still flipping pages in a book while on the phone, get a new job.

The simple ability to say I honestly don't know but here is someone who does, hey you can't go wrong.