At some point everyone will think their job isn't work the toilet paper to wipe it with. However, if you are at the bottom there really is only one way to go! I have thought for a year now that I was working with big ******** jerks and really not very smart people too. But I just found out that all that suffering may (or may not) be worth it! I am being given a 10K raise in January to bring my salary up, plus I get my regular increase in April, plus I am actually making it to our IT department ( I am in a service department currently - just doing IT work - development and such), and I got a dinner included - anywhere I want to go! My suggestion is to drink plenty of beer(not a work) and work your butt off to show that you are better qualified to do stuff other than customer support. And if you really don't like working with people than get a job at the zoo.