Travis has done an excellent job of describing the technicalities of joining Voicepulse. However, he has obviously never had to deal with their "customer support."

First, CS is ONLY by e-mail. It is not possible to speak with a technician unless they call you which they never will. Sometimes they simply ignore support requests or questions. Other times they start out like gangbusters and then disappear. I have an issue that began over a week ago. They really seemed to be trying to fix it for a day. Now I hear nothing and the problem persists.

Clearly this is a management decision. I guess they think they'll save enough money by ignoring customer service to improve their profits.

There are some features which they continue to promote on their website that have not worked for the several months that I have had them.

All in all, there are too many headaches dealing with Voicepulse. Why do I stay with them? Well, I'm locked into a phone number for my business and there is no LNP.

Until they improve their customer support --- including establishing voice support from the getgo, I'd stay away.