Quote:
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Originally Posted by Prometheus
Dear Customer,
Thank you for contacting Dell Online Customer Care.
Please accept my apologies for the difficulties encountered . I assure you
that your situation is not indicative of the quality service Dell is capable
of providing. I am truly sorry that we were not able to provide an
experience that was completely satisfactory to you.
Should you have any further queries please do not hesitate to reply to this
mail direcly.
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That really sounds like an automated email...
id call and ask for the manager (it works every time.)