Actually, hes trying to run wireless... I had him run wired both to the router and the modum.. same problem.
I had him run antivirus and spyware, and make sure his MS updates are to date... same problem. I can't remote to him since he cannot sign into the VPN.
I just can't figure out why he has problems when he's at home.. but his desktop works fine.. I ended up saying screw it, I have the ability to duplicate his conditions at home.. he sent me his router and laptop, and we have an outside verizon DSL line coming into the building..
The only difference between his house and his dads, he has Verizon DSL, and his dad has cable.
I asked him if he had contacted Vzw yet, he told me now.. but would... Ill post any more updates I can, but it looks like he's going to send his laptop into me.
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