While adding software, setting default search engines and including toolbars can all put money in PC makers' pockets, the practice has also alienated some consumers who say all such "crapware" is clogging their hard drives and bogging down their systems.
For the moment, computer makers appear to be trying to walk a fine line, tweaking their approaches slightly but hoping not to have to slay a cash cow. Gateway, for example, offers only one program in each category, while Dell has added an option for some models that allow a user to configure a system with no trial software.
PC makers walk fine line with 'crapware'