Still can't get the Outlook email program to work.  I went to the Customize area and on the right I have categories as follows:  View, Tools, Actions, Help, Macros, Menu Bar, Standard, Web, Advanced, New Menu, File, and Edit.  On the right is a column entitled "Commands".  I have searched out each one and looked at all the commands possible, but still no "send/receive" button.

Actually, that is not all bad.  I have been thinking for a long time about switching to Eudora.  I think I have solved the problem there too.  It would not download mail because I still had the SSL (Secure Socket Layering) enabled.  Of course, by turning this off, I make myself a bit more vulnerable, but at least I can read my email now and wean myself off of Outlook and Outlook Express.  It will take a bit of time and effort to transfer my mail, one email at a time, to Eudora, but this also allows me to clean up all the excess email that I have in my folders.

Also, I seem to have solved the problem with my Epson printer as well.  I uninstalled all the software, turned the computer off, swapped out the USB for the standard printer cable, and reinstalled the software from the disk.  I printed off a jpg graphic file tonight and it printed fine.

Thanks for all the help.  I look forward to working with you in the future on any "challenges" I may encounter.  Thanks again.  Chaplndave