Eudora questions

Eudora questions
My ISP just sent me new software. After installing it, my MS Outlook won't work anymore...in fact, the "send/receive" button that is usually on the top tool bar is missing in action. Anyone out there ever seen such a thing?

I can use Outlook Express, but I cannot use any of the features in Outlook period!

Also, thought this might be a good time to try Eudora. I loaded it up and now i can't figure out how to import my stuff from Outlook/Outlook Express. Any suggestions???  Also, for some  reason Eudora will not download my email.  My ISP is a filtered internet provider.  Could this be the reason?  I am thinking that a quick call to tech support may be the answer here.

I'll need more info for a proper reply. Who's the new ISP?

ISP is actually Lifeway Online.  New software is simply called ISP Brand Internet.  they use software called Gearbox.  I have tried to use Eudora, but I keep getting certificate errors.  The messages say that the certificate name and the server name are different.  Man...what a mess.  Everything was fine until the new ISP software.  Any suggestions?

I went to Lifeway Online's website to see if they had a tech support section but it looks like they didn't.  From what you've told me about Outlook and Outlook express, I'm guessing their software configured Outlook express and not Outlook to their mail servers.  I know of a lot of ISPs that do that.  They don't think that many users use Outlook and so totally disregard it.  I'm guessing that you will need to change your incoming and perhaps your SMTP mail servers in Outlook.  You can check it out in Outlook Express since you say that is working.  Go to Tool > Accounts > (highlight your ISP mail account) Properties > Servers tab and check what it says for your POP3 and SMTP servers and compare that with the ones in Eudora...then check the ones listed in Outlook.

I had the same problem when I switched to cable (Road Runner) I had to change my SMTP mail server to route through their servers in order for me to send mail out.  I also noticed that they had an 800 tech support number listed in their HELP section (bottom of the screen).  If changing the mail servers doesn't work then I would suggest giving them a call.

From what I can tell with Eudora, if you want to import something from Outlook/Outlook Express, you can only import the settings for the account and not the messages.  Importing the regular way only goes for Netscape or Outlook Express.  If you need to import something from Outlook then you'll need to click on the "Advanced" tab in the import window.  It will direct to you what files you need to look for at the top of each blank box.  I also checked the Eudora help files and they also give you step by step instructions on how to import you mail settings.  Search for "import" in the Index tab.  Let me know if this works...

Thanks Hulaboy...Last night I was up until nearly 0130 in the morning.  I uninstalled both my ISP and Eudora and tried to reinstall each one.  First I installed Eudora and that worked like a charm.  You are correct though...it asked me about importing and automatically set up for importing from Outlook Express.  It imported the mail settings but not the email.  i will work on that one later.

Then I reinstalled Lifeway Online.  It actually recognizes all three mail programs (Outlook, Outlook Express, and Eudora), but after installing the software I had to reboot about four times before it would actually go all the way through the boot cycle.  it kept freezing and I could do nothing except hit the reset button.  Ctrl-Alt-Delete did not even work.  Finally, I have it now where it will boot up all the way.

Next problem...if you are familiar with Eudora, at the bottom of the screen it displays messages for errors.  The first time I tried to download email it refused to download saying something about the certificate not being recognized.  After playing for a while i found the area where I could force the program to recognize and accept the certificate from the mail server.  Still no joy as it now says that the name on the certificate and the name of the server are not the same.  i realize that this is a part of Eudora which is there to protect people from getting viruses and other malicious stuff, but I still do not have it figured out.  I am sure that Lifeway has had to deal with this problem before so I will give tech support a call and try to get it worked out.

Oh, by the way, even after reinstalling there is no "send/receive" tab on the tool bar in Outlook and Outlook Express is still the only program that works so far.  i have actually been thinking about changing to Eudora for quite some time, but it has always been just more convenient to stay with Outlook.  Well...looks like it is time for a change that will hopefully protect me from any nasty email viruses as well.  thanks for the come-back.  Hopefully this will provide you with some more info on where I am at and maybe you have a few more helpful suggestions.

The last thing is that I uninstalled my Epson drivers...took everything off the computer...shut everything down...replaced the USB cable with my serial cable...turned everything on and replaced the drivers that came with the printer.  So far so good.  Still have not had a chance to try to print any graphics...as that is where I was having my problem.  But then again, with all the difficulty that my ISP software has been giving me, I wonder if the screen freezing when i try to print graphics has anything to do with Lifeway Online software.  Another possibility???

Okay, I sort of misunderstood your problem with Outlook.  You're actually missing the "Send/Receive" button on the top toolbar.  You can right click anywhere on an empty space of the tool bar area and select Customize from the drop down list that pops up.  From there, you can add or remove any button you like from the toolbar.  I'm not really a big user of Outlook and so I had to set Outlook up on one of my computers here.  Hope that works for you.

In Eudora, would you by chance happen to have "Allow authentication" checked?  If you do, uncheck that option and try sending yourself a test email through Eudora.  These options are located in the Getting Started and Sending Mail sections.  Let me know if that doesn't work as well.

You said you were using a serial cable with your Epson printer?  Do you mean parallel cable?  Anyway, I did some poking around on Epson's support page and it wasn't too helpful (surprise, surprise).  If you right click on My Computer and select Properties and then the Device Manager tab, are there any devices that have an exclamation mark next to them?  Also, when you reinstall the drivers and software for the printer, does it say that it was successfully installed?  I believe that on some Epson printers you'll need to deactivate the Epson Status Monitor from the system (CTRL-ALT-DEL and then End Task it) before uninstalling the software.  If the drivers and software was installed correctly, try running a self print test and let me know if it passes that or not.

Still can't get the Outlook email program to work.  I went to the Customize area and on the right I have categories as follows:  View, Tools, Actions, Help, Macros, Menu Bar, Standard, Web, Advanced, New Menu, File, and Edit.  On the right is a column entitled "Commands".  I have searched out each one and looked at all the commands possible, but still no "send/receive" button.

Actually, that is not all bad.  I have been thinking for a long time about switching to Eudora.  I think I have solved the problem there too.  It would not download mail because I still had the SSL (Secure Socket Layering) enabled.  Of course, by turning this off, I make myself a bit more vulnerable, but at least I can read my email now and wean myself off of Outlook and Outlook Express.  It will take a bit of time and effort to transfer my mail, one email at a time, to Eudora, but this also allows me to clean up all the excess email that I have in my folders.

Also, I seem to have solved the problem with my Epson printer as well.  I uninstalled all the software, turned the computer off, swapped out the USB for the standard printer cable, and reinstalled the software from the disk.  I printed off a jpg graphic file tonight and it printed fine.

Thanks for all the help.  I look forward to working with you in the future on any "challenges" I may encounter.  Thanks again.  Chaplndave

Good to hear that you got everything up and running.  I'm still kind of perplexed as to what they did with your "send/receive" button in Outlook.  It's too bad you can't import email messages into Eudora.  I guess the only thing to be weary about is the attachments that you get.  I make it a point to just ignore Word, Excel, and anything else that is attached to email that isn't from somebody I personally know.  Anything that has a .vbs extension automatically goes to my Trash bin.  That has always worked for me and it's what has prevented me from getting any viruses ever since I started using email.

So what do you think was the problem with your printer?  Was it the new drivers that you installed from the web?  As I recall, you used the new drivers in place of the old ones and that's when the proverbial "sh*t hit the fan," so to speak.  In any case, glad to hear that almost everything is working as they should.  How's the burner operating by the way?

ACtually...I don't have a clue as to what the problem was with the printer.  All I know is that I have the other cable on and the original drivers.  I will let this run for a while like this just to make sure that there are no hiccups...and then I may play with the new drivers to see if I get an error.  I know I can always get back to a stable system (boy...that sounds pretty bold considering I am talking about "blue screen of death" windows...).

I have been so busy trying to get everything up and running stable that I still have not tried much with the burner. If it weren't midnight here I would give it a shot tonight.  Couldn't sleep...I was in bed at about 10 and tossed and turned. Once my wife was asleep I came down to work on this some more.  Had to wait until my son was finished "playing".  He has a think for Final Fantasy and a couple of online things.  Wish I could get him to spend equal time looking for a college (one more year of high school and it's "empty nest" time).

ANy suggestions on what I should begin with on the burner.  I have never had one before so I'm a bit unsure where to start.  I suppose I could copy some music disks to start with.  I have 50 CDRs on the way.  The TDK came with 2 CDRs and 1 CD-RW.  Plus I bought a ten pack of CDRs from Target, so I have some to get started with.  What do you suggest I start with?  Any hints on the nero software?  By the way, do you know of any good Napster alternatives.  I am really into Jazz and New Age music.

Thanks for the replys and the advice! ;D

Hahaha! Not meaning to laugh at the situation but I know all too well the "tossing and turning in bed and then deciding to work on the computer until the wee hours of the night" thing.  I can't tell you how many all-nighters I've pulled...not because of school...but because of me tinkering around with the systems here.

I know the first thing I tried when I got my first burner was to make music compilations for myself.  I don't know if Nero comes with a feature that let's you grab music tracks from CDs because I use Audiograbber for that purpose.  It's a nice shareware utility for $20 that'll grab music off discs and even converts them to MP3 format if you want to...provided you get the right encoder.  I would recommend getting the LAME 3.88 encoder that was released.  It encodes a CD track to MP3 format in about 1 minute...very fast compared to what I used before.

If you have MP3's that you would like to burn to a CD and play on a regular CD player, then you can just use Winamp to convert the MP3's to .WAV format and then burn them on the CD.

For napster alternatives, there was a thread in the General section that listed some other Napster alternatives.  I use Music City.com and their Morpheus client.  It works just like Napster.

Let me know if you have any questions regarding burning the .wav files or how to convert the .mp3 to .wav.