Intel 536EP v.92 Modem HELP WITH ADDITIONAL SOFTWARE

I have an Intel 536EP v.92 Modem and it comes with extra software like FAXTALK CallerID and NETWAITING (or MODEM ON HOLD) features. I have no trouble with my FAXTALK Caller ID recognizing my modem but my NETWAITING REFUSES to recongize my modem. I have tried UNINSTALLING (including PHYSICALLY unstalling my modem) then REINSTALLING it THEN install the software as well as just installing the software BUT NOTHING seems to be working. PLEASE HELP ME!