Customer Service In A Brave New World: AT&T Puts A Finger In The Dam
 

I don’t know why but I just can’t stop re-reading this exchange. Poor*AT&T shoots itself in the head today by emailing customers and asking them to provide feedback in one centralized place. Customers promptly complied, and the tower of hate is almost overwhelming. Someone at AT&T will likely be cleaning out their desk tomorrow over [...]

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