If Telus is anything like Qwest, they have no idea what they're talking about, and probably wouldn't be able to find out your phone line was being hacked if there was a guy sitting outside your house next to your phone line with a laptop hooked to it. I would suggest looking for anything suspicious in the vicinity of your external phone box (where the line comes into the house), or near the phone pole or junction/terminal to which your line runs). From my understanding, basic phone line hacking requires physical access to the line somewhere in those locations. If you do see something weird, then go ahead and call them out, but I personally think it's somewhat unlikely to be happening.
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